Payment Policy

Payment Policy

At Omnera, we strive to make checkout fast, secure, and convenient. Please review the information below to understand how payments are processed on our website.

✅ Accepted Payment Methods

We accept the following payment options for all online purchases:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover

  • Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay

  • Other Options: Additional methods may appear during checkout depending on availability

All orders are processed in USD (United States Dollars).

✅ Payment Security

Your privacy and security are extremely important to us.

  • All payments are encrypted and processed using secure SSL technology

  • We do not store full card or payment details

  • Transactions are verified by trusted, secure third-party payment gateways

This ensures your checkout experience is safe and protected.

✅ Order Confirmation

Once a payment is successfully completed, you will receive an order confirmation email with:

  • Order number

  • Items purchased

  • Shipping details

If you do not see your confirmation email, please check your spam or junk folder, or contact our support team for assistance.

✅ Billing Information

To avoid delays, please ensure that:

  • Your billing name and address match the information on file with your payment provider

  • Your card is enabled for online purchases

  • Funds are available

Incorrect billing information may result in a declined transaction.

✅ Payment Issues

If your payment does not go through, try:

  1. Re-entering payment details

  2. Using a different payment method

  3. Contacting your bank or card provider to authorize the transaction

If you still need help, our support team is happy to assist at support@omnera.com.

✅ Refunds

Refunds for approved returns will be issued back to the original method of payment. Processing time typically takes 3–7 business days depending on your bank. You will receive an email confirmation once the refund is completed.

For more information, please review our Return & Refund Policy.

✅ Taxes

Applicable sales tax will be calculated at checkout based on your shipping address.

✅ Contact Us

We’re here to help.

Customer Support:
📧 support@omnera.com
📞 +1 (720) 821-9569
🕒 Monday–Friday, 9:00 AM – 5:00 PM PST
📍 San Diego, California, USA

 

Contact Us

We’re here to help.

If you have questions about an order, product, shipping, or returns, our support team is happy to assist.

Customer Support

📧 Email: support@omnera.com

📞 Phone: +1 (720) 821-9569

🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

📍 Location: San Diego, California, USA

Our team typically responds within 1–2 business days.